Yes, they do deliver what they offer, but not without stress and a ridiculous mark up for their “service”. Customer service was very difficult. Communication was poor and almost not existent before you pay over 1000 USD for an international couple marriage package. When they do communicate with you, it’s abrupt and they kept referring to the fact that they have “business hours” - even via e-mail. A company offering services to international clients should expect and be okay with receiving emails outside of their business hours due to time zone differences. Sure, reply during your business hours if you must - but don’t be short because of this. The pricing is also crazy! Had I known it was possible to request an online video conference marriage ceremony through the Utah County directly (for 35 USD instead of 899 USD, which is the Webwed price) - there is no way I would have used their services. Similarly, an apostille is 30 USD direct compared to 425 USD through Webwed. My advice would be to try do it directly through the state website and only if you run into issues/red tape, use this service.