Good Morning Josh, received my order and was astounded at how beautifully the 'Good Good' jams were carefully packaged. I felt a little guilty at how well they'd been wrapped and arranged. My wife was busy in 'her' kitchen and so I was unpacking them in the spare bedroom. However as I picked up one of the jars its contents slopped down to the floor, the bottom, I discovered, had remained in the box as you can see from the photos... There was no damage / tear / hole on the outside of the box which is puzzling, although there was a dent/dinge. Fortunately this was the spare bedroom but I've yet to see how well I managed to clean the carpet as it hasn't dried out yet. Just as well I didn't unpack in the kitchen as it's a tiled floor; imagine how the glass would've shattered and gone everywhere under the cooker, freezer, washing-machine etc., and we'd still be picking up glass fragments for weeks . These things happen I suppose ! regards, Ray ps. originally sent this to yourselves on 16th Nov. but didn't receive acknowledgement so am sending it today 23rd Nov. as a 'review', for your attention; no problem with WellEasy per se though . pps. stain means will have to buy a rug !