Ordered specifically with Winstanley Bikes as they claimed (and still do) 6-8 dispatch. Day 10 and no bike, this meant several phone calls to them who advised was in transit and would be with them Monday (day 12), passed blame onto Cube total lack of ownership. Bike arrives in store Tuesday I had to chase again. I'm told later that day via email there is an issue in which both bar ends have not been sent. Responded within 50 minutes to no reply that day so another day missed, something a very quick call could have resolved. I had to call again the following day to follow-up on my email advising to put any bar ends on it and to send me the correct ones when they arrive. Person I spoke with advised only chrome and couldn't put black ones on as they originally offered due to cost (£22)... keep in mind bike delivery already significantly delayed. Spoke to manager and explained situation and why I had picked them as supplier in first place, no care given at all. I did ask for black bar ends but was told no due to the cost (as mentioned above) and that bike was already on offer and they don't charge postage... explained their offerings have nothing to do with me. The manager then advised they do not offer compensation for delays despite it taking double the length of time, in fact she advised they would normally keep it there until the new bar ends in stock a further 2weeks! Day 16! Bike is finally delivered. Over twice as long without as much as an apology from Winstanley Bikes. Will absolutely not be using them again. Overpromise, underdeliver!