Booking code:57470191 Hello, recently for a trip to the United States I used the Wisecar application to rent a car. Once I had chosen the car at a cost of €1,000 for 20 days, I paid and received a confirmation email. About a week later I get an email saying: * Your rental agreement may require you to have mandatory local insurance which may cause additional costs when picking up the car. We ask that you first check if you have insurance that you can use during your rental and if you also have the correct documentation confirming your insurance. Otherwise you will have to buy it when you pick up the car. In this email, do not write an insurance price range, but say that there may be something to pay for the insurance. Once in Los Angeles, I go to the agency to pick up the car and find out that the insurance costs $1,600, more than the cost of renting the car. Since Wisecar is an intermediary between the rental company and the user… therefore in practice it offers the same service that a site like BOOKING could offer, it should communicate the cost of insurance before charging the rental and not after, because honestly if had I known in advance that the cost would have been 1000€ + 1600$, I would have + not rented the car and I would have opted for another choice. Why are you behaving this way? Because by not communicating the price of the insurance they are able to compete with serious rental agencies that communicate the price in advance. Among other things, the agency that was proposed to us by WISECAR is called Rental Fox. Trying to rent directly from rental Fox you will be notified of the cost of the insurance and it will be communicated before payment and not after. After writing to the assistance service, I received a terrible answer stating that they had sent me the email where they wrote that there could be an insurance cost. But without communicating even a RANGE! And to think your company is based in San Francisco, so let's just say they should know how insurance works in the US. In any case I'm proceeding both on TrustPilot, and I'm proceeding with the application deletion request both on the Apple Store and on Google Play. You will also be contacted shortly by the Italian Other Consumer portal to proceed against you. I've already written to the assistance service, who has the courage to answer me that I had to call to find out the price of the insurance. But which company are you? On the site you don't even dare to put the surname of the founders of the company. But don't be ashamed to do these TRICKS to be able to compete with the serious rental companies that communicate the final price before the purchase, but you don't communicate it afterwards either. YOU ARE SCAMMERS, SHAME ON YOU!