My experience was extremely poor...they require a non-refundable deposit if you don't cancel within a certain time frame of when you are going to rent, however only provide you restrictions tied to rental (in my case, limited to Florida and Georgia by the firm they choose - Fox Car Rental) very late in the process and, more importantly in VERY fine print that required clicking on 4 separate links to get to the document. Early in the process they make vague references to "read the car rental agency restrictions" however those are not made available until late in the process (in my case, 48 hours before pick-up). In my case, we got to the airport, Fox refused to rent to us as we were going to Delaware...Fox indicated to us that you'll get a full refund (even put it in writing), but Wisecars refused to provide a refund based on the fact that we didn't show-up (we did). I had to eat the cost and rent at Avis for $300.00 more. Wisecars refused to provide a regfund even though it was disputed on my credit card. From my perspective, Wisecars has deceptive business practices that boarder on fraud.