Purchased the smoker spent almost 2900.00 on it. Get it home perform the burn in as specified instead of the set temp going to 350 it went to 475 and stayed there. After the burn in shut everything down let it cool down and started it up again. Set the Set Temp to 175 again the temp went to 265 and basically stayed there. Shutdown again, started it up and immediately set the Set Temp to 150 currently at 196 after 1.5 hours. Was supposed to do a cook starting in 3 hours. I have owned 3 Traegers, 1 Green Mountain and 2 RecTeq's over the last 30 years and this is by far the worst experience I have ever had with a smoker. Called support and left messages, also left messages with the company I purchased it from and no response. Guess my family BBQ with 44 people will not be happening tomorrow.