- Does they lack a group of managers to whom the customer support team reports? - Is there no one evaluating how they perform their job? - Is there no one to whom a customer can provide feedback about the support team's work? Disclaimer: Based on their behavior, the answer is NO ONE CARES. You will lose time, money, and nerves. To these questions, which I have asked more than five times via email, all the customer support team members with whom I interacted ignored me and sent automatic responses. Finally, one of them answered with the following: "We would like to bring to your notice that we are a group of people here to help you via this email chain. There is no such person responsible for customer satisfaction in our company (Customer Success Manager) or a dedicated email account." So, no one is responsible for customer satisfaction. No one you can contact regarding the awful work of the support team. They deleted all the reviews below the products, and now you’re buying a pig in a poke. You cannot easily find how to contact them; they have hidden this option as much as possible. You have no options to contact them via form or email because their website basically sucks, and that page doesn’t work. The live chat is poor, and they close it in your face as soon as you ask about your rights. Long story short, never waste your precious time on them; it is not worth it. They simply don't care about you as a customer. No, no, and again, no. Never. The worst customer service I have ever faced. Misinformation, disinformation, closing chats directly in customers' faces, being mean—it's all part of their customer service. You will lose time, money, and nerves. Big NO.