I was recently in one of your stores (eastland). Whilst I cannot fault the service from Mandy and Lily I would like to say that I find it extremely frustrating and upsetting that after I was quoted a heavily discounted price on an item and Lily tried to process my sale, it was declined on the instore computer. After SEVERAL calls to head office Lily was told to NOT discount the item as it was online ONLY. I believe this sale SHOULD HAVE been honoured just the same, seeing as I was quoted the discounted price from the instore computer. This incident has given me an ill feeling and I doubt I will have any desire for further purchases with your company. I have spent several days and several hours calling head office trying to speak to somebody about this issue, but I simply cannot get past the answering service. I find all of my experience outside the instore sales ladies very poor and not accommodating at all. It is common practice in the retail industry that if a customer is quoted a certain price, it SHOULD be honoured. The lady in head office wasn’t even aware of the current prices on some of the items instore. If this particular item is an online sale ONLY, THEN it SHOULD NOT have been discounted on the instore computer!!! Since it was, it SHOULD have been honoured. What difference did it make purchasing it online OR instore???? To say it was a waste of 2 hours of my day that day is an understatement!!