The short of it. Ordered online, went to store to pick up, they didn't have order. Was told I'd be called day later to collect when order in. Had to end up calling myself 2days later (tried about 4 times prior and phone rings out) and was told everything was ready to pick up. Got to store, items missing from order. Replaced with something of similar value. Whole experience was utter trash and so unprofessional, first and last time I'll ever shop at Zamels, customer service is non existent when trying to call. Perhaps no one in store was my sign that no one wants to shop there!