First and foremost let me warn you about the unprofessional and their unethical practices this company/broker run. If you are thinking about opening an account with this broker or you are already a client (potential victim of fraud) do yourself a favor and please DONT do it. RUNAWAY from this people. Last week i decided to completely withdraw my funds and switch to a different broker due to the following: -Their trading platform inefficiency. -Poor market execution. -Unlimited times where the platform automatically logs you out while trying to close positive positions. -Insane slippage you get out of no where. it is just absurd. When i requested a withdrawal, i chose the wire transfer option directly to my bank, i filled all my bank information as requested and they approved the wallet. The day after, they send me an email stating that the wallet was deactivated and that the withdrawal could not be processed because they claimed i can only withdraw my funds using the same method i deposited which it was bitcoin. Turns out they don't want you withdraw your funds thru bitcoin and their excuse is "VOLATILITY" so they have a different option which is ETH or Tron to withdraw your funds. The chat support will be unresponsive, making it difficult to reach the account manager. I had to use the investment recovery platform Seekrail.com. Fortunately for me, I was able to find aid, and when they started on my case, I received my money back. Please avoid them at all costs