Excellent next day delivery service, but that where the good thing ends The Company is run from a Farm north of Ipswich, with absolutely minimal or no after sales service There is no listed telephone number on the web site, but with a search of the internet you can reveal 01473 737041 So I contacted this number to be answered by an “Offsite Reception Company”. BabyBuggy states “We do use of offsite reception company. The reason being is so that we want all correspondence to be via email. But I suspect it`s not only “offsite” but more “offshore” Very difficult to understand the conversation They said, we will take down your details and you will be called back. However, their email address is equally unhelpful, it`s like receiving replies from a robot One reply was date stamped 0519, were BuggyBaby really at work that time of morning ? I requested a return of the Stroller as it did not meet the spec which was published. At one point, an email asked “Could I take Video of the problem” I replied “No I do not have this facility and then described the problem in some depth” Their reply “We appreciate the message. How can we help?” – WHAT! The Company seems to make a point of avoiding personal one to one verbal contact with its Customers. You will wait at least 24hrs for a robotic email reply. They are Box Shifters : Namely a retail company which aims to maximize sales with little regard for quality or customer care. They agreed to take back the Stoller but reserved the right to levy a fee for any missing or broken items. Fair enough, but they don’t mention what those fees will be. For peace of mind, I will keep the Stroller and sell it locally on Ebay where I am guaranteed a full and immediate payment into my bank.