Shocking experience, I was due to have an item delivered on Dec 4th, this failed as their driver was sick, ok this happens. The 4 other failed deliveries including a break down a few miles from my home outside Edinburgh, where I could have gone and collected from them were absolutely terrible. By the time I found out it was on its way back to Birmingham, so I call and arrange to drive to collect and was only offered a £20 refund on my delivery charge of £100, half way down the road I have a Face book message advising there is no Guarantee that it will be at their base the next day. Nothing better to turn round and travel home. 5 attempts in total, and one where the delivered an identical item 60 miles away to the opposite side of Glasgow, I live 40 min from Glasgow, both items collected at the same time and the same item. Over 3 weeks and my holiday before Christmas waited waiting in, taking days off work to be in and no correspondence. What I will say is they sub out the delivery to other self employed drivers, give them half the information, and expect you to be there to assist to lift the items. Where an item weighs 75 kg, is the size of a piano and there is no tail lift, no trolleys supplied to assist, how do you expect to get a £3000 roof tent in one piece. I did but I think I was lucky. This was not the drivers fault, as he was not advised by the company, was a very pleasant guy but this is really not acceptable. It appears that this company sub contracts to other self employed drivers, which I have no issue with, however this should be mentioned as it is your property that is being dealt with.