Horrendous service from Xpert Delivery Ltd.
In the 2 weeks I communicated with you, I did not speak to a human being once - I sent over 10 emails and left numerous voice messages to arranging the delivery but received no call back.
The first time a delivery date was set, nobody arrived and no reasoning was given when I contacted Xpert for an explanation. I had taken time off work to be home to receive the delivery.
The second time, I asked for confirmation to be sent via email, bearing in mind the previous no-show. Only after sending 3 or 4 emails and leaving a number of voice messages did I receive email confirmation. On the day, the delivery arrived two and a half hours late.
The man who delivered the item informed me that the job had been outsourced to him by Xpert. When he had arrived at the Xpert depot that morning to collect my item, the depot was closed. He had to wait 2 hours in order to simply pick up the item.
All round awful service and I believe I am due some recompense.
8 years ago
XPERT Delivery has a
4.7
average rating
from
1,688
reviews
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