Collection from auction house was fine and when they said it would be. On day I delivery I received a text saying when they would be with me and to remember as there was only one person they would need help! At the time of booking I stated that it would need two people as the furniture was heavy so I could not help. When they turned up - within the stated time there were two of them so I don't know why I got the message I did! The guys had no idea how to lift or move furniture around. I had to give them ideas of how to get the pice in to the house. They were unprofessional in their manner, laughing about as they tried to lift the piece and dudn't apologise for scratching two doors. If you advertise that you can move furniture make sure your people really know how to do it and don't send clueless people!