Diabolical. Took two weeks of phone calls before they bothered to collect a sideboard. The driver told me not to bother getting a blanket to cover it as he already had one, but when it arrived almost a month after initial booking, it was severely scratched. Funnily enough, because I didn't wrap it myself in a blanket I didn't have an insurance claim! They admitted that they were experiencing delays due to an overwhelming number of orders and offered me 50% off my next delivery, which needless to say is about as valuable to me as a chocolate teapot. Paid my invoice and tried to forget the whole thing. But just when I thought it was all over, their Debt Collection agency wrote to me today demanding I pay the invoice I paid nearly three weeks ago!? Absolutely nothing expert about these people, with the exception of a couple of genuinely helpful customer services representatives who must do daily battle with mounting levels of ineptitude. Avoid like the plague!