Disgusting. Was treated awful in the Swindon store. I put in a complaint. It was looked into no one bother to get back to me. So I kept messaging them , there reply was even worse by them saying I had been bothering them and that they said that more or less I was lying. And that would make sure it wouldn’t happen again. I was there buying a candle for my mums grave and to light on days like birthdays etc and I didn’t even get to purchase it due to being treated so badly. I daughter was with me also so I had proof. Not a sorry letter or candle sent for my horror experience , I won’t ever use them again or even buy from a different store. I was so upset as the candle I wanted was really meaningful and it was the one my mom loved. Yet the way they treated me was so bad that I won’t ever buy from them again