I have been waiting for and half MONTHS now. TWICE Liam has promised to send me a router, 3G/4G the first time, 5G the next time. The truth is it is just endless words which mean nothing. I know he is the CEO, support, chief bottlewasher and bob unblocker, but if you cannot get the job done - either get help or at least tell people the truth. I get the two week lack of response (bereavement) and lots of other reason why things don't get done - but the 5G router was supposed to be here almost a month ago - and like the 3G/4G router before that, nothing. It's not even a "one off problem", I made the mistake of coming to Yayzi for both my home AND my little B&B which has also had no broadband for two and a half MONTHS. Always blames Openreach (long story) for the delays with the initial connection while waiting for CF to take over later. Always ORs fault - and presumably the couriers for now delivering either of the "get you going" routers. Just tired of the endless excuses and failures. City Fibre and Openreach are now being involved as are Which? Will keep you posted.