To start a brilliant process. Very easy to get the information needed to make a decision about advertising. Jordan was brilliant and very knowledgeable, apologies I didn't take the name of the lady who verified my order but she was equally awesome. BUT heres the kicker. It's a complete waste of money, once I signed up and got going I heard from yell only once, a guy called Christopher who was a pushy salesman who did not want to discuss the performance of yell which by the way was dismal. The results were horrible. I have a window cleaning business and I wasted £35 a month for 12 months, no support, only 7 sales and to give you an idea over 12 months I got 1,999 impressions from yell. If you compare that with facebook where I get on average 2,100 per MONTH!!! and that's free!!! its staggering that yell manages to sell advertising, yell is a dinosaur with very pushy sales people, the results are close to dire and its a complete waste of money.