If I could give -10 stars I would, I have never come across a company so incompetent of basic tasks let alone the ones I have hired them for. I took out a PPC contract with Yell and they stated they would only focus on important metrics. Lie number one - first call I had with them they are focusing on impressions when they said they wouldn't do this. If someone called Dan Ciappelli speaks to you from the sales team, just hang up. I was told I would get a Digital Marketing Manager which I did but I have been in the marketing industry for many years and never met anyone as incompetent as her. She went against all the positives Dan said to me in our initial call. She refused to believe it was the wrong traffic she was sending to my website but in fact it was my website and product which is wrong. If you ever get appointed Toni Morris, I really feel sorry for you cause it won't work. I have spent thousands with them and not got one viable lead. All I seem to get is people selling the same services which I offer but in the eyes of Toni Morris this is okay. I've asked to cancel the contract and they've said no even though they haven't fulfilled anything which they said they would do. They then said the contract was under review. The last time I heard from Toni Morris was 20th October. The last time I heard from Dan Ciappelli was on the 31st October saying someone will be in contact tomorrow. Still no word from anyone. I've tried to make an official complaint but no one has responded to me, not surprising really. Honestly, save yourself the trouble of working with people who don't have the slightest clue about marketing. Even when I asked Toni Morris simple questions in our monthly reviews (which I had to prompt her and she has now also forgotten about) she said she would get back to me and that would take weeks. When I asked Dan about the 1 star reviews he said that they were for people taking out small packages and not a big enough budget and I wouldn't be in the same scenario. I've spent 3-4 times the amount per month and now they are telling me I don't spend enough. They will literally tell any lie to save their own back and not take responsibilities. Also, the reports they send me I am unsure where they get the metrics from as they do not correlate with what is on my side. I really hope someone from Yell actually responds to me and wants to resolve this. However, if you are reading this please save yourself the hassle of working with Yell. There are many other agencies out there who offer PPC services and only charge you when you get leads, how a credible company who cares about your business should operate. Don't be fooled by the name Yell. Once again please save yourself from the inept Toni Morris and Dan Ciappelli.