Made a review of a tradesman who was 5* rated by yell on the Yell website. The tradesman never returned to complete the contract but took the full contract cost. My review was objective - there were positives but in balance he failed to complete the work and was dully awarded 3 stars. A week later I was notified by Yell that the review was being investigated - I had to supply an invoice of works and was told the review would not be visible during the investigation. In short it was never visible again and to be blunt Yell this is poor practice and you are enabling poor working practices and protecting poor tradesmen from honest review ! How many more negative reviews were removed to give me the impression that this was to be a trusted trader? In short I would consider a damages claim against Yell to be valid.