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Helen Wagstaff
We had a call from Andy, who assured us he could significantly boost our business through advertising. He was very friendly and persuasive, convincing us to advertise with them. Once we signed up and granted access to our website and social media, my business account was blocked by Facebook, citing copyright issues with our ads. This blockage prevented us from responding to messages or accessing our business profile, which had over 5,000 followers that took years to build. I was also locked out of my personal Facebook account, as it was linked to the business page. I contacted Andy, who acknowledged that several of his clients had experienced similar issues and promised to look into it. Later, he informed me that his tech team claimed it wasn't their fault and refused to take responsibility. It seemed too coincidental that I was blocked within an hour of them gaining access. Given our blocked account, continuing to advertise was pointless, so I requested to suspend our account. They assured me they would handle it, but I received no further contact. Then, I got a call from their finance team demanding payment. I explained that we wouldn't pay due to the account being hacked through them. Karen, from finance, initially said she couldn't suspend the account and that I was liable for payments. I insisted she review the recordings of my calls with Andy, who assured me the account could be suspended. After months of no communication, I received another call about the outstanding payment. I reiterated that our account should have been suspended. Karen contradicted herself, first saying it couldn't be suspended, then saying it would be suspended if I refused to pay. She also mentioned referring us to a debt collection agency. I told her to put everything in writing as I am taking them to court. Do not trust this company with your money or grant them access to your social media accounts. They lie about website traffic, manipulate click data, and can ruin your business profile to the point of inactivation.
4 months ago
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Yell.com has a 1.2 average rating from 552 reviews

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