If I could give them less than 1 star then I would! Probably the worst organisation I have ever dealt with. I really thought asking them to manage my PPC campaign would be a good idea considering they built my website. BIG MISTAKE! Worst decision ever made. Tried to take payments when they shouldn't. customer service is overseas which is challenging. Accounts dept, despite knowing I had issues cancelled my direct debit without telling me, then had a solicitor contact me asking for the payment. Nothing but trouble from the start. I'm counting the days until I leave them. The sales manager who visited me asked me to sign the paperwork for the direct debit. What he didn't tell me was it was a 6 month contract, with no cooling off period and they take 40% of your budget for themselves! Over promised and under delivered. Stay well clear of them! Since I've been in dispute with them they have cancelled my website and I cant activate it, despite having a monthly payment plan for this service and was paying until they cancelled the direct debit! Now want me to pay the balance in full! Company is a joke! Use the words 'We're Googles approved partners' far too often. When I asked whom I should speak with at Google to complain about their service, I was basically told that there is no-one at google to discuss this with.