Bad company, After 30 years of trade. They sent a rep who was dishonest and when I called him out, I asked him to leave my house he then threatened me. They never sent another rep despite my request, spoilt my ad campaign by missing deadlines and not attending to the required changes. Then ignored my complaints and cancellation too several times. They have no policy dealing with allegations of threats from employees it seems other than ignore it, perhaps that is the company culture?. So they failed to investigate it and yet claimed someone else has but not providing evidence of that.( difficult really when they never came back for the details). A once grand company that has used aggression, mistruths and denial at every level it seems. Complaints department not interested in what was said and offered no meaningful investigation but just insulted me. No offer of refund was given for money taken after cancelation although their contract states the contract will be voided if an irremediable breach occurred. Being threatened and given mistruths then left for 8 months with no proper contact from the correct people created an irremediable breach. So after cancelling 7 months ago I still feel I should be refunded from the point I was threatened and it was never followed up, rectified nor dealt with whatsoever. The complaints handler would have been politer if he stopped pretending to be genuine and just told me to Sod off. They told me they have no regulatory body and he was not prepared to forward my complaint with many unanswered observations to his manager.