DISHONEST, RUBBISH NOT WORTH THE MONEY AND APPALLING SERVICE! xxxxxx my home address YELL LIMITED 3 Forbury Place Forbury Road Reading BERKSHIRE RG1 3YL Dear Sirs Re:- Agreement Number 000/00xxxxxx ( not for all to see) I write in respect of the above Agreement and to set out my utter disappointment at the shabby and utterly unprofessional service that I have received from a supposedly “blue chip” company such as yourselves. Your #lack of service has been nothing short of #disgraceful. A brief chronology may prove useful:- I first opened a free #YellowPage listing sometime in early March. On 13 March 2018, I got an unsolicited call from #JamesDerekVokes to say that he had notice that I had opened up a free listing on Yell.com for my Car-Park. He then asked what our hourly rate and number of spaces were and I told him £0-90 per hour, 26 spaces. He then asked whether we had any overnighters or weekend use to which I replied “Not at the moment, but this could change when Sheffield University opens up its campus across the road in September 2018.” Mr #Vokes then said “Do you realise that you can earn anything between £70,000 to £200,000 per annum on that car-park and I can help you?” I told him that sounded great and he then asked me for my website address and I gave him my Google My Business website page details. He then went onto the site and then said that he could see that I had no back links and told me that if I subscribed to your service, that the car-park would get into 40 odd directories which would help with my Google ranking and increase my sales. He then again specifically asked whether I was interested in getting up to those figures… and if so, said “ I will support you in any way that I can with the marketing… but then you will need to follow through by doing what I tell you to do and help yourself.” I told him that this sounded good. He then told me that he would now put me through to the social media team to arrange for a telephone call to help set up all the social media links to my new Yell Business page. I then spoke with #BeverleyTaylor and she sent me a confirmatory e-mail at 11-02hrs on 13 March 2018 arranging a telecom for 26 March 2018 at 14-30. I had landed back into Gatwick at 07-30hrs that morning on an overnight flight from the USA so fully expected to be home by that time. There had been, however, a major accident on the motorway near #Gatwick/M25 which I was still stuck in when she called. We arranged for there to be another call as I needed to be at my PC to do what she needed me to do. To date, I am yet to receive an e-mail from her to confirm the new telephone appointment. On 27 March 2018, I checked my Yellow Pages listing and did a survey on my site and was shocked to find it had a 96% error rate and my “#Google #My #Business” now showed “404 #Error – that’s an Error – the requested URL was not found on this server.” I have been e-mailing them ever since with no response. On 29 March 2018, as no-one had bothered to call me or respond to my e-mails, I called and spoke to someone at Yell (who I assumed to be #Joebet #Barozzo as I received a confirmatory e-mail from him at 14-19hrs - shortly after the call ended). I asked him to link me up there and then as something was clearly wrong. He reluctantly agreed to help me set up the social media side of the page and link it all up. Mr #Barozzo told me that it wasn’t possible to link a Facebook Page in Business Manager to a #YellBusinesspage. I told him that all my Facebook pages for this business were in Business Manager and asked him how we could sort it out. Mr #Barozzo told me not to worry and that he would sort it out. I then asked him why my private mobile phone number was still on the listing as I had specifically asked #BeverleyTaylor to put in the Business Number and #Website details. He did not resolve this issue. As a result of the incompetence of #Beverley#Taylor and Mr #Barozzo, #Google’s algorithms have pushed my site down the rankings because of the confusion over telephone numbers – which should have been sorted out on 13th March. Furthermore, when I spoke with #BeverleyTaylor on 13 March, she stated that when we had our call, she would go through all the content on the Page to make sure it was relevant and SEO rich – Mr #Barozzo did none of this. Despite moving my xxx Facebook page to my personal profile, as suggested by Mr #Barozzo, it still won’t work. I have e-mailed Yell constantly from 30th March about the issues over my Facebook page and Website on your platform to Mr #Vokes and #BeverleyTaylor and to Yell on Facebook and Twitter – no response from anyone – what a #shamefully #disgraceful lack of service. What a rotten service you have provided – “you promised gold and delivered sand” – in fact you have delivered nothing but headaches and frustration. Your sales team badgered me into buying this service under false pretences. It is a disgrace that a supposedly reputable company such as yourselves can stoop so low and miserably fail to provide the service you promised. It seems that you have also consistently failed to provide a service to many others – judging by the plethora of negative comments on your Facebook page. Thanks to your incompetence, I am now on page 4 in Google search (see below). Prior to subscribing to #Yell.com Business I was on page 1 of Google I have reported this matter to the #Ombudsman - Complaint Reference no. CONS0000000xxxxxxx- (not for all to see) Be under no illusion that unless these issues are fully resolved to my satisfaction by no later than 16-00hrs on Friday 13th April next, I shall consider the Agreement rescinded, cancel my payments and look to you for redress in respect of the damage you have caused to the online presence of my business by your inaction. Yours faithfully Beatrice Rhodes (Business name) LANGUISHING ON PAGE 4 OF GOOGLE INSTEAD OF PAGE 1 THANKS TO YOUR INCOMPETENCE MEDDLING