DO NOT ADVERTISE WITH YELL. IF I COULD HAVE GIVEN THEM 0 STARS I WOULD HAVE DONE! I have been advertising with Yell for 4 years and each time I renew with them i encounter problems. Last year one of the reps came round to renew our adverts and add some new adverts. We told him that our budget was £800, and that we couldn't afford to go over that amount. He then went ahead and placed the orders for us got all the paperwork signed and left. We then find out that the rep had placed orders that had amounted to around £2,000 a month which is well over what we had agreed to with the rep. He was so eager to get the paperwork signed that he didn't even go through each add as we would have realised what he had done. This year another rep came as we refused to see the previous one who had conned us and the new rep who came said that the previous rep was well known for conning the customers into large orders. This time the adverts were placed but again the adverts were all mixed up showing wrong logo's, wrong telephone numbers on one of the adverts we even had a different telephone number altogether belonging to a dry cleaning firm. I have complained numerous times to Yell, by telephone, to our rep by telephone and text to which he does not reply. Yell are as nice a pie until they get you to sign on the dotted line, if there are issues afterwards they do not want to know. I have screen shots of the errors I have mentioned. Our rep gave me a list of all the areas we covered it took nearly 2 weeks for me to go through each individual advert and check and note any mistakes sure enough there were over 20 pages of mistakes. I have sent copies of this list together with some of the screen shots to Yell but apparently they have not received it yet and my compaint has been closed eventhough it was only opened last week and they were aware that I was going to forward proof to them of the errors. I have now been informed that the adverts have been take down including our sponsored listings as there is an outstanding amount. The payments have been stopped as the adverts were incorrect how can you pay for something that is wrong. Not only does it look bad to any prospective customers it also makes our company look dodgy. I have lost a lot of business due to all these mistakes as customers ring me asking if its e.g London Shutters but they have actually come through on the S & S Shutters phone line. The biggest loss will be our Alibaba Shutters listing which has our name and logo but a completely unknown 0800 number. I actually telephoned the number and found that it belongs to a dry cleaning company so if any customers did ring that number they would have got through to a dry cleaning company and not us. Yell are unprofessional with their conduct and are only interested in getting new business from you they will call you and chase you but in case of errors they do not return calls or correct errors. We did have a website which Yell built for us and then took down and then they claimed that they do not have the website anymore how can you lose a website that was built by them surely there should be a copy somewhere. Instead they kept on trying to get me to pay for a new website to be built. Yell is all about how much money they can get from you. The reps, the customer service team everyone is very helpful and bend over backwards to make sure you renew adverts once you sign that's it if there are mistakes or errors you will then spend months to try and get them sorted with no luck as they are not interested.
6 years ago
Yell.com has a
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