Miss-selling their adverts, only caring about getting their money. Sales woman sold me an ad after I told her I didn't want to buy Anything since my business started like 3 days ago, and didn't have the finances for it, however she made it sound like yell.com is my absolute salvation to get customers, and now, 2months in, according to their analytics somebody clicked on my ad 50 times in 2 months, bringing a price per click on ad to £4 per click or £20+ per phone call. So if you are buying advertising never buy it from yell, no one is even using their website, can't get customers there and you'll be outrageously overcharged for nothing and be stuck in a 12 month contract with them. Just Google 'yell.com 12 month scam' and you'll find hundreds of unhappy, scammed customers like me. Spend your money visely, like Google ads or Facebook ads, they give you effective advertising without 12 month contract... I still can't believe how I got scammed into 12 month contract to have my ad on their website, what an absolute souless company who has scamming small business as fair game..