I am posting here as I cannot believe the way we have been treated by Yell. We have been a customer for over 15 years. Yell are all fine and dandy if you go by their rules but the moment you want to change anything or reduce advertising they turn nasty. We have had several run ins with accounts managers in the past who have tried to get us to sign up for more than we wanted. Having put our foot down this year and drastically reduced our advertising we are now out of contract and wanted to cancel. Months ago I started the ball rolling for this and despite many e-mails from yell stating that the account has been cancelled I keep getting nasty e-mails stating that my account is overdue. I have e-mailed complaints department, accounts department and account manager and yet it seems the cancellation request has not gone through. Only today I had another chase only this time it was a letter stating that if we don;t pay then they are taking us to court (for £36 might I add!). I called another person in accounts today and they said they could not talk to me as I was not a contact on the account ! infact they could not even find my company with the ticket number I gave them. Yell is an absolute joke. They could not put me through to a manager or supervisor, they keep contradicting, they are patronising. I left a review on trustpilot, they initally responded to apologise and they will look into it and now they have today reported my review! You shouldn't be able to do that , its not right, people have the right to know what lengths they will go to to avoid negative reviews. Absolute joke. No thanks for the last 15 years of advertising then! Beware of Yell.