Not sad, but also not happy. Reputation manager in my opinion, is really only for established companies looking to advertise on YELL.com. I was fortunate and thankful to be changed over to a PPC campaign service, which I believe will (for sole traders/small and new businesses) at least put your business in front of targeted potential buyers. For £64, it had better. In YELL.com's defence, I appreciate that there is a lead time with these things, but with that said, you should not be left wanting when you expect a return on your investment. So, if your new, and looking to get 'your name out there' then I recommend the PPC service; at least you can directly see what your money is being spent on. To conclude, I do think that YELL.com can also reduce their costs by at least 25%, as I believe they are way too expensive for the services they provide. Customer service, however is great! !!Approach With Caution!!