I got cold called from yell a year ago...they ended up sending someone out to see me about my advertising...worst thing I have ever done... is take that meeting. Ended up getting bullied...yes bullied into taking one of their websites by the guy that came out. I then tried to cancel the next day only to be told I can’t as it’s a business contract not at customer contract. Then the sales guy said I’ll come out and have a chat with you about it and see if there is something they can do to make things better. I thought Great! He gave me some free bits (none of which help me out at all in the end) and said to get this website really working you need to have banner adds. So again bullied me into signing up for this saying “if I didn’t the website would be as waste of money and no one would find it or visit it” A little while on the website i didn’t want is up and running and the banner adds are live... 1 month later apple update releasing an update to block those annoying banner adds. Phone yell up to discuss my options and there is only one...I’m locked in to 12 months contract...yay...for a product that now doesn’t work on apple products. To top it all off my yell.com account had an issue that no one could sort out until 2 weeks ago. So for the past year I have been unable to add photos add reviews or anything despite several people telling me they will sort it out. Anyway after a year and loads and loads of money I have been trying to cancel both the website and banner adds for over a month now. I must be over 20+ phone calls. My account manager Christopher Edwards was useless and didn’t get back to me. I have the been speaking to his manager Matthew Clark and he is useless to and failed to get back to me. I have the tried contacting the complaints department and no one seems to know there number, or they give you a number that on one answers and they don’t seem to have an email address either. Convenient I thought. I still live in hope that one day I will receive a cancel confirmation in my inbox and someone will just call me back!