Bad experience doesn't cover it, this company are incompetent, money grabbing and rude. I listed my business address as I had no choice for the bank and it has been a nightmare 3 weeks ever since. Made 4 phonecalls, sent 2 emails and even tried Twitter contact and the address is still incorrect. You get completely ignored. I did look into advertising with Yell before I had all of these issues, when the sales guy spoke to me (after hounding me for a week) and I said I needed help changing the address before I would advertise he put the phone down on me, that pretty much sums up Yell.com from what I hear elsewhere aswell. Avoid like the plague.