I had a positive experience with Yell's reputation manager last year with my listing as a therapist. As a result I decided to use the service for another aspect of my work which is a clinic from which myself (as owner and manager) a number of independent therapists work. From the outset the process went wrong, with ownership of our listing attributed to first one of our therapists and then to another, with their details being used on our reputation dashboard and therefore being distributed across the web via the listing affiliates Yell engage with. To my surprise as well the system was powerful enough to change our Google My Business listing, changing our business name and even the photograph it contained to that of one of our therapists. That was a huge shock to be given how carefully I'd managed it. I brought this to Yell's attention immediately and expected the issue was easily resolved, unfortunately for reasons its hard to fathom it was impossible to put right. Responsibility for the issue was handed to different people in Yell over a period of a few weeks with the promise each time that the issue was understood and that within a few days would be resolved. Each time it was impossible to get the information correct and so a as a result a very powerful system that is meant to ensure that information across the web for your business is cohesive, was in fact misrepresenting our business information. It appeared that as a result of therapists having their own Yell listings citing our business address,that this was enough to have them attributed as owners of our business listing, despite it being made clear on taking on the service that sole ownership of the clinic business is ours alone. After several months of dead ends and broken promises to resolve the issue I had not choice but to cancel the Yell reputation manager service. Unfortunately this has not been the end of the issue. I wanted to keep the simple Yell online directory listing. I asked that the telephone number be corrected to reflect our correct landline number, and not the mobile number that was being used, a number that I had never provided Yell despite them insisting I must have, but which they had taken from one of our therapists and allocated to our business by mistake. I have a email trail dating back to November 2018 in which I have repeatedly asked for this to be put right, and repeatedly I've been told it will be resolved shortly. It never was and I got to the point several weeks ago that I asked that Yell to simply cancel and remove the listing altogether. as after several months of trying the telephone number remained incorrect and I could see no other solution. I thought this would be easy enough. To my amazement despite several calls and emails the listing is still live and it appears that whatever I do, whoever I speak to by phone or via email, Yell seem unable to put this right. I have chased this on numerous occasions over the last few weeks. Given that the whole premise of their service is to enhance a businesses visibility and ensure cohesion of information across the web, an essential way to ensure Google see your business favourably, then I find it extraordinary that when they've so obviously failed in this service that they should not be able to put it right in a matter of days. If it were not for the fact that I saw measurable falls in our website traffic coinciding with the errors I saw being made, then it would have felt that I was involved in some bizarre comedy sketch in which I was the focus of the prank. Sadly its been far more stressful than that. i would urge you to think very carefully before engaging Yell. Although I can state that each person I've spoken to has been lovely, which is why it took me so long before finally cancelling the reputation manager service as I trusted their statements that it was just about to be resolved, unfortunately the sum of the parts, at least for me, has been wholly dysfunctional. I've recently got to a point whereby the last representative I've been communicating with is virtually impossible to reach, and I simply feel that my issue is being ignored. It will be interesting to see if this review will prompt any meaningful action, or simply further apologies and empty promises.