Extortion comes to mind. I cancelled my contract in September and continued to make payments to fulfil the year's contract, which ended in January. I then cancelled the direct debit because I knew they were going to try and take money. They never cancelled the contract as agreed and continued to bill me. Each time they sent an email telling me that I owe money, I answered that email saying that I cancelled and paid in full. They did not stop and still continued to bill me for 3 months after. I finally called them and they threatened me with debt collection agencies and further steps. Now here's the kicker, this all might have been overlooked, but the fact is that these adverts do not work. Yell ranks keywords that nobody ever really search for. In that 1 year and paying over £200 for an advert, which was a premium listing and in page 1 and 2nd or 3rd from the top, I received 2 phone calls and that was it. You'll be a fool to waste your money on these extortionists.