I am drafting this email tonight absolutely flabbergasted at the way I have been treated by your company tell.com.
My story started over 3 years ago when I came on board with yell for advertising and the hosting of a website.
I had a previous website with wix.com with domain name www.jmctelecom.com, I was advised by the yell web designer on what to do to transfer that domain to yell which I done. Les that a year later I was contacted by yell to say there was a problem with my website as the domain name had expired! I was surprised as was told at the beginning of my yell journey that yell would take care of everything. I was told it would be a short term problem and would just have to wait a week or 2 to reapply for the domain name and a short term solution was to keep the website going with a new domain name of www.jmctelecom.co.uk.
The weeks went by and it turned out that we couldn’t get my original domain name as it was now too expensive! Bang went all my advertising, van signage ect, you can imagine the cost of lost business ect!
More recently I continually complained about lack of business coming via yell.com, so much so I found myself cancelling direct debit and asking for my account to to cancelled down. I was persuaded by your customer service representatives to stay with yell, she set up calls with your website people who found problems with my site and I was assured it would be sorted out, Sher also arranged some free local advertising as a gesture of good will, I was continually bombarded with calls looking for payment for the 3 months were a held back payment as I have been paying for a service that I have not been receiving for over 3 years!
I then received letter from your debt collection partners! I called yell to ask what it was about I was totally gobsmacked to be told that all my advertising and website was now cancelled!
I’m now sitting here with no website whatsoever and thinking that I have been treated most unfairly.
I’m contemplating seeking legal advice regarding my loss of business.
I
5 years ago
Yell.com has a
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