Awful customer service, tie you into a 12 month contract, say they send you correspondence but I've never received any correspondence. They didn't ask for a postal address when signing up with them and just took the location of the business which is in a public space and have been sending correspondence to a park for 5 years. I've paid for Yell for 5 years and never once received any enquiries from them, I only received harassing phone calls from people trying to sell me things that have resulted in people trying to scam me. All my enquiries come through google business or facebook and not through yell, their service has been a complete waste of my money and my time. When trying to cancel my account, I received no helpful customer service whatsoever, they wouldn't even provide me with the electronic copy of the supposed contract I signed with them even thought they said they would email it, I haven't received it. They advised that I entered into an annual rolling contract the auto renews and initially said I would have to pay for the rest of the contract. When I tried to raise this with them, they advised I could pay an early termination fee which would be the rest of my contract. I don't remember seeing any Terms and Conditions for this let alone signing them. When I called them, they wouldn't update my classification which was listed incorrectly. They also cannot track who calls you, so in this case I find their service pretty useless. Their analytics are poor in comparison to google analytics and so I question what exactly is the point of their service in the first place.