Small business who agreed to sign up to a PCC contract with Yell but WITHIN THE PHONE CALL said we wanted to cancel after speaking to the supposed Google expert (ie not the actual sales guy who wouldn't let us speak to the tech guys till we signed a contract). The expert took a look at the campaign doc we sent him and said it was too complex for the budget we were wanting to spend (£120 a mth for 6 mths) because it included several landing pages and keywords (ie basic stuff for a successful Google Ad campaign). After a long conversation with me explaining why it would be ridiculous to think one keyword and landing page would work for the various services we offer, THE CHAP AGREED THIS WASN'T THE RIGHT PACKAGE FOR US but if we wanted to run a campaign like that, we would need to spend £750 plus VAT every month for 6 mths. Not being able to currently commit to that, I said we will have to cancel the contract for now. The chap said he would contact the people authorised to do that. A day later, no contact. I then contacted the Complaints department who 'weren't authorised to cancel the contract' despite NO WORK being done on it or no money taken as yet. They assured me they would respond within 48 hours which they have failed to do. I also sent a complaint via their online system. Again no response. From the high pressure sales call, the lack of knowledge of the digital rep and the shoddy customer service I am beyond disappointed in a company that's supposedly meant to be an ally to small businesses. Very bad practises and policies in place and I feel the service I was sold was misrepresented. I specifically stated I wanted increased knowledge and expertise - not LESS of it! Never made a complaint public before but what do you do if you're ignored? I posted a similar review on TrustPilot yesterday and got a response from Yell early this morning saying 'this is not the service you should be receiving from Yell' and that my account manager will be in touch. It was a great public response but no one has contacted me throughout the day. Would encourage any small business to read the reviews of the 19% of people (almost 1 in 5 of us!) who have given Yell a one star rating before considering investing.