A yell salesman called me out of the blue. He sounded genuine and persuaded me to sign up for the reputation manager. Even though I said I would rather think about it, he assured me that the team would help me out with my advertising, and that it would be very straightforward etc. So I signed up, having discussed the monthly costs to try it out for a couple of months. Over a month later, after I realised that the advertising wasn't working, I phoned to try and cancel the product. Only then was I informed that I had been signed up to 12 MONTH MINIMUM CONTRACT, and that I would have to pay 80% of the remaining fee if I wanted to leave. Of course, these very important details were never discussed over the phone, nor was I sent any Ts&Cs before signing up, so there was no way I could have known. Since I was mis-sold the contract, I was told by some yell employees that my case would be investigated and the calls listened to. They also said that they would send me the calls as evidence. Fast forward another month and I was contacted by yell employees saying that I wasn't mis-sold, demanding that I pay the fee without any explanation or evidence to support it. Also, the man who scammed me in the first place is not answering my calls or emails which is suspicious. To make matters worse, yell are now trying to threaten me with legal action and debt collection. Yell is simply a disgraceful organisation- chaotic and dishonest. They will only communicate properly when trying to take your money. It seems like quite a few businesses are being misled and I don't know why they're allowed to continue doing this.