BEWARE! - If I could give minus stars - I would! We are a small hair transplant clinic and were receiving about 3 to 6 leads for a free consultation per day from Social Media advertising, wwith a spend of around £10 per day £350 per month), from which 70-80% booked a transplant. A salesman contacted us and said that Yell.com would take us to the next level and warned that we will be 'swamped with leads' and to be sure that we could cope. We signed a contract and then as soon as they took our campaign over, EVERYTHING STOPPED! Then, they tooke a large payment from our bank account a month before any payment was due. without consulting us or getting our permission. Also, even though we are not VAT registered, they charged us an extra 20% VAT on out monthly spend. I arranged a meeting to discuss why ALL leads had dried up and our account manager could not make it, so they sent someone else. During the meeting she realised that they had changed our demographic form 'Men' to 'Women' and a number of other huge errors. They then said that they had fixed it and again Nothing! In 4 months, during which time we would have previously expected to receive around 600 enquiries from our previous campaign, WE RECEIVED ONLY 2 ENQUIRIES IN TOTAL! Both subsequently cancelled. Every time I called, they kept telling me how well the figures were looking, but we were not getting any leads. We then found more errors in the campaign and as our account manager had still not replied to our numerous emails and calls, we cancelled the contract. They did not reply again and when we finally heard from them, it was to threaten legal action. They are a sham and I don't believe that they ever spent any of our money and just kept it. They have caused serious damage to our business and should be AVOIDED AT ALL COSTS!