After some good initial work, the service dropped dramatically to non-existent in the last 6 months. My main account manager was always changing and at least 2 of them admitted to me that their product wouldn't really help my particular business as well as pay per click advertising e.g. google ad words. Customer services would outright fail to call me back and refused to escalate any issues to any manager - terrible! Not only that, despite recognising their own poor service, they absolutely would not refund any of the last 2 months of this terrible service and threatened debt collectors etc. The only thing they care about is enforcing their contracts. As google and facebook have destroyed their old paper directory business, they are relegated to clinging on desperately and leeching off these superior internet models. I could not wait to end my dreaded contract and I advise all small businesses to avoid Yell and work directly on their presence on google, facebook, bing, yahoo etc. and/or use independent consultants and SEO to help achieve this.