I used to be a happy Yell.com customer! Having paid for advertising on Yell.com for 2 1/2 years I have just discovered today that 6 months ago they re-zoned the areas that I advertise in and now i don't come up everytime on a search in my main area. This is obviously to sell more advertising space. They have told me there is nothing they can really do. I would have thought that I would have been given the opportunity to buy advertising in these new areas. I am now been offered lower positions than I had for the same money? I have more reviews than anyone in my category all 5 star rating but when I click on searching with these options I do not feature anywhere on the list, how can this be with paid for sponsored advertising? I also bought reputation manager product in July and still waiting for this product to work in full. I have been told three times by 3 separate people that I will take less than 60 seconds to sort and I'm still waiting even though I have been assured reputation manager is working well behind the scenes today I learn that it is not really working because it has not linked to my google my business page. Have paid 4 months now. This product is a complete waste of time. Don't buy it. Account managers Nadia and Haroon are obviously too busy to call me back or reply to emails despite several complaints. Was impressed at 1st with Yell but now I realise that they are not really interested in your business as they claim to be, just interested in getting as much money with minimum effort. Let's hope new CEO can sort I out. Maybe I should write to her?