AVOID like the plague. This is the worst company I have ever had the misfortune of dealing with. My fight is nowhere near over yet. The cold caller that calls you will tell you fairy tale, advise that there advertising will get you x amount of sales and they will look after you. They are not upfront and honest about fees. If you take ppc they will put what they like in your advert and not listen to a word you say. They do not get your approval before they make it live. They will have your ppc cost through the roof. Even on a small budget. They do not listen to what you want and don't want in your ad. I checked my bank to cancel the direct debit and I found they had 2 direct debits on my account. There should have only been one!! If you email they ignore you. They do not send an acknowledgement that they have received anything. The call centre is awful and will flat out lie to you.5 days of trying to talk to them and it just ended up with me loosing it and screaming at them like a fishwife. Still no resolution. They are in breach of contract and my next steps are legal action. PLEASE DO NOT TRUST THESE ABSOLUTE JOKERS. CUSTOMER SERVICE IS NOT POOR IT'S NON EXISTANT. YOUR WEB TRAFFIC WILL DROP. YOUR SALES WILL DROP. YOU CAN DO A BETTER JOB ON YOUR OWN. UPDATE After an email that took about 3hrs to write to the CEO of yell i was contacted quickly. My contract was cancelled and no amount due. I was offeted free services from Yell to try and make up for the lack of service. I have declined. I have requested the credit search on my account to be removed and this has been done. Still chasing them for a timescale of how long my complaint will take to resolve. Feel im being ignored again.  Anyone who is having issues with getting out of your yell contract look on facebook for the i hate yell group and we will help you if we can. The sooner yell understand that a b2b contract does not give them the right to do as they like. We as business owners have hired them to do a job if they dont do the job we can fire them. We can also take them to court for breach of contract which i will be doing if they dont resolve my complaint.