Yell is like the Coronavirus yell.com is like a virus targeting small business owners who have very little traffic or small income coming in. They will let you use a free listing but soon, they would start calling you to upsell a service. I understand that a business is made to make a profit but does not mean they should care more for profit than customer care. Now let's get down to business. I use to run a project that sadly never worked out on the free listing, so I called them to go for a paid listing and that I would be paying about £60.00 something per month for 12 months, was this a contract, yes, After an amount of time I asked an agent on live chat I wish to cancel my contract, but, they told me to use an online form to cancel the contract so I did, after that, I got an email saying we got the email and will reply within an amount of time, did they get back to me, well I'm sorry to pop your bubble, but no they did not get back to me, so that tells you that they want to get much money out of your pockets as they can. Any email I got from them was saying you own us money, all I did was ignored them because I was in the civil rights that I don't have to pay what I don't own. After the last email that was sent to me, I got letters from a debit agent called Moorcroft Debt Recovery saying I own over £800, were in my brain can I find that sort of cash? If yell.com was to take me to court I will tell the truth and nothing but the truth because I have proof from other small business owners who are sold a false service that yell.com can not provide. Are the 5-star reviews on Trustpilot true or false? It's up to you what you wish to believe but read carefully at them reviews vs the bad reviews, because of the bad reviews they are telling people warnings to keep well away from such a scam company.