The Maileg wooden closet arrived and both of the doors were broken. I emailed the company to request a return and I returned the item. About 4-5 days went by and I had not received an email saying they had received the item so I had to message them to ask if they had received it and if I had been issued a refund only to be told they had recieved it and the refund can take up to 14 days, to be issued. I complained about the lengthy refund process and they then managed to issue the refund the following day. I must say I found the returns process long winded and the lack of communication frustrating. They didn't have a replacement so I had to buy the item elsewhere. I had bought this for my Grand daughter's birthday.