Yodel online Customer Service (CS) chat are trained to fob off customers when for ominous reasons the tracking info ends at their Service Centre with false claims that "Your parcel has been delivered". In my two online chats I was given implausible reasons that my parcel has been delivered and I "should check with neighbours", despite the delivery address is a LOCAL STORE - over 60 miles away from their Service Centre. Both CS tried to exhaust and convolute the conversation in an almost identical manner. The second CS - after he run out of con ideas how to twist the factual information around into his favour - claimed that I had left the conversation despite he could see on his end my active typing. These con artists are obviously trained to cover up their delivery driver's producing false tracking information. I just can see that the more queries about the parcels whereabouts are fobbed off (Problem Solved) the higher the bonuses for these CS.