On the 6th of October, I placed an order on eBay. It was posted using Yodel the next day. According to their app and website, it arrived at my local delivery depot on the 10th of October. I was first promised delivery by the end of that day, the parcel did not come. I used the live chat to speak to a representative who told me it would then be coming on the 11th by 9pm, and again, it did not. I was then told by yet another representative it would come on the 12th which was a Saturday, again by 9pm, it didn't. After this, I was then told yet again it would arrive on Monday by 9pm which, of course, it did not. I refused to listen to any other dates told to me by a representative as clearly they are just guessing. I then get told on live chat that the last scan was on the 10th and that they have lost the parcel in the depot, and that a manual search will be initiated. First of all, you should NOT have your parcel lost in their own depot, and second of all, it took them 3 days to give me the result of the "search", which was that they did not find it. At one point in-between all this, I was on a live chat to somebody else who was giving useless information, who then eventually cut me off after 45 minutes ! No professionalism whatsoever. I had many contradicting emails from Yodel such as one saying the search hasn't yet been done, then 5 minutes later another saying it was done the day before and it was not found. On the 18th of October, the "parcel journey" updated saying it has been sent back to the seller, but the seller was told they did not find it ! At the time of writing, neither of us have the parcel and instead I have had to get a refund from the seller. Who knows where the parcel ended up.. ! AVOID USING YODEL !!!!!!