I would give 0 stars feedback for this appallingly incompetent company if I could. Earlier this November Yodel delivered my parcel to the wrong address. On their live chat I was told it was "delivered to your safe place: Front porch." I do not have a front porch and did not consent for the parcel to be left in a safe space. I repeatedly asked for a photo of the delivery but was ignored. (I do not want to download the Yodel app as I do not trust anything to do with this company.) I was later told in an e-mail that the driver pressed the buzzer but got no reply (I was there at the time and no-one pressed my buzzer), "so used the trade buzzer and left the parcel by the stairs on the ground floor." This is contradictory to their first excuse, and there is no "trade buzzer" at this address. In a later live chat I gave Yodel the precise location of my front door so no more parcels would go missing, and I was told "I will pass this on to the team from my end." And "I have raised the issue with the depot it will be feedback to the driver to make sure, such an instance would not happen again." But later this November Yodel delivered another parcel to the wrong address again, this time to a seemingly different one. The Yodel website says it was "delivered through your letterbox," but my front door does not have a letterbox. The live chat then told me that the parcel was "marked as delivered to Posted," whatever that means. Yodel are Customer Abusers. It should be shut down and its owners never allowed to run a courier company again.