i had a cheaper quote and was happy to stay with you if you matched it [ it wasnt much cheaper ] but you just cant talk to anyone in person or on line about this , and your portal is not set up for this question. I tried ringing you claims dept as that was the only number I could find - and they cut me off without speaking to anyone Not only that - I went to change my bank details as the one you had was my old account number to pay the £580 quote - and you then added another £12 to the quote you were telling me to pay for no reason whatsoever . VERY poor and I had no time to go back to the other party as Im away for a week .