I’m so cross as my car insurance was automatically renewed against my wishes with this company. I already had taken out a car insurance with a cheaper company ( I never ask for auto renewal. ) However I thought I’d contact them but this proved impossible. No way to speak to anyone. Downloaded app that would not work. Continued to say they couldn’t find me on system but they manage to take my money ok. 2 hrs later still trying to figure out how to cancel this.. I felt annoyed and frustrated. Tried to do on line chat, no one there . Tried everything I could . Rang my bank asking them to deal with this as I never authorised the much more expensive renewal. £70 more than last year for the same car. I want someone to help me cancel this but no way found to do it. Live chat not available. I will not use an online insurance again with no telephone number to call.