Tried to amend details with renewal for 2024. Unable to amend, chatbot unable to assist. Unable to access policy via website/dashboard as it said I didn't have one ( Policy Number: YGPC0126786). Therefore, I cancelled policy and took out insurance with different company. You have now taken another payment for the cancelled policy and told me you will cancel the renewed policy that I don't want, or need on 25th June. Have messaged numerous times re this and never had a response. Your customer service leaves a lot to be desired. Frustrating not to be able to get an answer to a non-standard question and not being able to do live chat or speak to anyone. I won't be recommending you to any of my family or friends.