We had, and are still having, very little support when we have made a claim - probably only the second major claim in 30 years we have been driving. It is exceedingly impossible to speak to a human, and so therefore get a common sense approach. Yoga as broker passed us on to a claims management company, who appeared to ask all the relevant details we would have expected them to. But then they forwarded me to my insurers, and I was left in their hands - that was not appropriate.! I had to repeat the whole information about the accident again. Yoga-Insure failed in their duty. We now have no courtesy car since Friday 15:00 approx. THIS IS NOT APPROPRIATE AND CERTAINLY INCONVENIENT. End AFH