Can't speak to anyone, no phone number only for claims. Ahead of a direct debit I'm unable to make on the set day, I asked via chat for a 2 week leeway. In reply (via a noreply email) I am informed if funds aren't available on that day ( which I emphasised they weren't, they will retry in 10 days and I will be charged a £15 fine. I understand being charged a fine if payment is already taken without contacting them but I contacted them in advance for help. If other companies are more than willing to accommodate in the same circumstances why can't they? Surely this is illegal!